YOU CAN REDUCE YOUR ANNUAL OPERATING COST BY THOUSANDS OF DOLLARS BY TAKING ADVANTAGE OF PROGRAMS & SERVICES AVAILABLE ONLY TO NCALC/DLI MEMBERS. AVERAGE SAVINGS LAST YEAR WAS $3115.00.

If you JOIN NOW YOU WILL receive NCALC'S NEW MEMBER REWARDS WORTH MORE THAN $2000.00

· A PLANT ENVIRONMENTAL COMPLIANCE INSPECTION
by Greg Icenhour, CED of Shield Engineering
· A PLANT MAINTENACE CHECK-UP
By Tri-State Laundry Equipment Co.
· A SUPPLY INVENTORY MANAGEMENT SYSTEM
from N.S. Farrington & Co.
· A FULL REGISTRATION to CAROLINA CLEAN 08
from NCALC
· "QUALITY SHIRT FINISHING" IN PLANT TRAINING VIDEO OR DVD IN ENGLISH OR SPANISH
from DLI
· 20,000 CUSTOM INVOICES AT STOCK PRICES
from Liberty Pittsburg
· A STANFORD SPOTTING KIT
from Fabritech
· A 10% DISCOUNT ON SECONDARY CONTAINMENT TRAYS
from MCF Systems
· THE OPPORTUNITY TO HAVE THE SERVICES OF AN NCALC MENTOR

In order to qualify as a new member you or your cleaners cannot have been a member of NCALC/DLI in the past year and you must pay your annual dues in the correct dues category in full with your membership application.

A MEMBERSHIP APPLICATION IS ENCLOSED IN THIS NEWSLETTER AS AN INSERT..

From the President's Desk
As President of NCALC, I want to thank each and every one of you for being a member. We want to thank Tom Goslin, one of the newest members of NCALC, for the generous gift he made to NCALC at the Joint Affiliates meeting. I was going to say more about the affiliates meeting, but this letter from Allan Cheatham says it all. God Bless You and may you have a Merry Christmas and a prosperous New Year.

Gloria Cowell, NCALC President

Dear Gloria,

I would like to express my sincere appreciation for allowing me to accompany the NCALC delegates to the Annual States Affiliates meeting in MD this month. Those few days were more rewarding and educational than I had anticipated. The meetings were an eye opener as to how important the relationships are between DLI and the Joint States Affiliates. From now on when we are being briefed on topics at NCALC board meeting, I will have a greater appreciation for the time and energy that go into the JSA meetings and how important these decisions are that are made with the drycleaners' best interest at heart. Those that represent cleaners from all over our nation come together to "iron" out the issues that affect all of us in this industry. There is not doubt in my mind that IFI/DLI has, and always will be, a key component to the survival of The Professional Drycleaner.

The tour of the DLI facility was truly impressive and I enjoyed seeing where all the fabric testing and garment analysis takes place, in addition to touring all the educational departments. One of the most important highlights of that weekend were the new friendships that I made. I met some great people, and we were able to talk about all the same issues that we all face as partners in our chosen occupations. I have always been told by other associates in our industry how fortunate the NCALC is to have such a great trade association. Much credit must be given to our Executive Director, Sto Fox, who truly cares about our industry and works tirelessly for his/our state association as well as the common good of cleaners nationwide.

I rediscovered that weekend how fortunate we are. I am so proud to be involved with a trade association like NCALC. We are strong in numbers and even more in spirit. We are friends, as well as peers and fellow association members. Little did I know that the first conventions I attended as a young manager for Ted Williams, Sr. and in my later career for Jim Hilker, would set the stage for lifelong friendships and a wealth of dry cleaning knowledge and wisdom that its members are anxious and willing to share.

Thank you again for the opportunity to attend.

Sincerely,
Allan Cheatham
Shallotte Cleaners
Shallotte, NC

Thank You for the Opportunity of Serving
This issue is focused on membership. If you're not a member, SHOULDN'T YOU BE, WE WANT YOU TO BE. It's really a no brainer. You can save more than it cost every year by utilizing the special insurance, credit card and bad check collection programs, "Heads Up for This Garment" alerts and analysis service. You will receive over $2000.00 in goods and services absolutely free if you' become a new member now. But best of all you will become a member of a family of friends who care about you and your success and will welcome you and help you any way we can. GIVE YOURSELF A HOLIDAY PRESENT. Fill out the enclosed membership application and mail it in today.

Sto Fox, NCALC Executive Director

The NCALC/DLI Partnership
by Wes Sessoms, Brock's Cleaners, Tryon
Remember when the teacher used to assign a written essay after summer vacation every fall. Well this isn't exactly the same, because my vacation from IFI has been almost 28 years. Although, I have been a member of IFI for all those years, I haven't been back since my General Dry-cleaning Class of February 1990. I had the opportunity to return for a Joint States Affiliate meeting. When I first joined the IFI, I was also a member of the North Carolina Association. Two separate groups and two sets of dues. Now the two have joined forces to better serve our members and make both groups stronger. This JSA (Joint States Affiliates) Association allows me to pay one set of dues and there is an agreement, in terms of a contract, on how this dues money is shared, and the responsibilities of both groups.

The JSA meeting was held in Maryland near the IFI facility. A lot has changed! Some has not! What was IFI (International Fabricare Institute) is now DLI (Dry-cleaning & Laundry Institute). What was an old building in Silver Spring, MD is now a modern up to date facility in Laurel, MD. What has not changed is the secure feeling and confidence, that someone "has my back". During my visit to the DLI facility and all of the meetings with JSA's, to fine tune the contractual agreement, I found the staff of DLI to be friendly, outgoing and more than willing to answer all questions. As we toured the building, the people in all departments stopped work for a few minutes and explained their duties and answered questions. They made us feel comfortable and welcome, just as I hope my customers would feel when entering my cleaners.

Throughout my DLI tour I noticed the walls were decorated with pictures of important industry leaders and old memorabilia. One that particularly struck me was a photo of Bill Fisher and John Meijer on the Capital Building steps, circa 1981. Other than the hair and youthful appearance, the relevance of them being there and still being there, to fight for our industry and meet with law makers was moving. There were other pictures with important political figures and I instinctively knew this was where the legal and environmental issues of the dry cleaning business must be fought. Moving down the hall past the analysis lab was the communications and production department for FABRICARE. As much of the weekend was spent discussing how to better help the members; I picked up on one example in this department. I discovered that DLI has moved production of their training videos to "in house" and the tremendous cost savings is passed on to us. I was impressed and wonder if you 'Mr. Drycleaner' would do the same... "Yes, Mr. Jones we've implemented a cost saving strategy and your shirts are now .59 cents."

The DLI Board of Directors, like our NCALC Board is a voluntary position with the board interacting with the staff of DLI to work for us the dry cleaners and launderers. It was a good trip and an educating experience for me. The first evening I reflected to myself and perhaps a few others: this morning at 4:30 am I was cleaning out still bottoms and 14 hours later I'm in a coat & tie talking with the best launderers and dry cleaners in America. The really cool thing was, they've all cleaned out a still too!!

Why I'm a Member of NCALC & DLI
Excerpts from previously published stories

· Ideas I have gleamed through networking have saved me money and generated additional income.
· NCALC was instrumental in my son receiving a $1250 scholarship to attend the 3 week general course at DLI.
· I would not be in business today if it was not for NCALC's efforts to establish the DSCA Trust Fund to deal with solvent contamination.
· Being part of the NCALC organization allowed me to meet a group of great people who are willing to help in times of need.
· Information received from DLI's "Heads-up for this Garment" has helped me avoid potential problems with unserviceable garments.
· Without NCALC & DLI we would all be subject to legislation and regulation written and passed without our input.
· The educational seminars and classes offered by NCALC have broadened my knowledge and helped me to continue the tradition of quality work in our 106 year old family business.
· Today, the friends I have made in NCALC are some of my best friends. They have always been available to me for help, guidance and moral support.
· I'm too busy cleaning, spotting, pressing, waiting on customers, dealing with employees, fixing equipment and doing paperwork to keep up with potential changes in laws and regulation or attacks from the media. I know that if there is an attack on drycleaners NCALC &/or DLI will respond.
· As a "newbie" to the industry I need all the support I can get. My membership in NCALC & DLI has paid for itself many times over.
· Being a member is just the right thing to do. Every one of us in this business receives the benefits of the research, representation, lobbying, and public relations done by DLI & NCALC.
Why Aren't You a Member?

DLI Management Conference
New Orleans Plays Host to Top Cleaners for February 22­23 Event

"How should I position my company to stay successful?"
"How can I make working here easier?"
"Where will the industry be in three years, five years?"

The Drycleaning & Laundry Institute will help cleaners answer these questions and more at its Five-Star Management Conference February 22­23 in New Orleans. DLI's speakers will offer insight and information to help cleaners stay ahead of what's coming and generate new business ideas.

To kick things off, DLI will engage in a conversation with R.R. Street & Co.'s top executives on why Street's, a leader in the cleaning industry, introduced the Solvair system when it is already invested in perc and hydrocarbon. This won't be a technical discussion on the merits of the new process but a discussion on why Street's chose to develop Solvair.

Next up, cleaners will hear from Ray Keating, an economist with the Small Business & Entrepreneurship Council. Keating will discuss where he sees the economy heading and how this will impact small business. "Work Smarter, Not Harder," a topic focused on how to make life easier for cleaners without spending excess time and money, will follow Keating. Attendees will be encouraged to share their own innovative ideas as well.

The last session of the first day will feature a panel of experts from different fields within the industry. They will be asked to share their views on salient questions such as, "Where do we go from here?" Attendees will be asked to share their industry forecasts and possible solutions in roundtable discussions.

The conference's second day begins with a seminar on the hows and whys of offering insurance benefits to employees. Peter Saucier from Kollman & Saucier will cover "The Top Ten Costly Employee Mistakes" and cover the ins and outs of immigration law. Peter is a law partner of Frank Kollman's, who writes employment articles for National Clothesline.

The conference schedule builds in plenty of discussion opportunities and time for participant interaction. Previous attendees of DLI Management Conferences have indicated the value of exchanging ideas with fellow attendees. A welcome cocktail reception is slated for Thursday evening before the conference begins so attendees can get to know one another.

The conference will be held at the Royal Sonesta Hotel in New Orleans, Louisiana. This is a AAA 4-Diamond status hotel right in the French Quarter on world famous Bourbon Street. The charm of New Orleans-from great food, jazz clubs, and premier tourist attractions-is all just steps away from the hotel. All rooms offer a view of the French Quarter or the tropical courtyard.

DLI has arranged a special room rate of $179 for attendees on Thursday, Friday, and Saturday. The Five-Star Management Conference is only open to DLI members. Cost is $479 for Five-Star members and $579 for all others. Additional attendees from the same company can attend for $50 less than the solo rate. To register, call DLI at 800-638-2627. For hotel reservations, call 800-SONESTA or 504-586-0300.

NCALC at the DLI Joint Affiliate Meeting
Every November executive directors and volunteer leaders from DLI's 17 affiliated state and regional association partners travel to Maryland to meet with the DLI staff and volunteer leaders (Board of Directors) and work on our joint efforts to attain and retain members. The meeting typically begins with an informal dinner on Thursday night which affords the opportunity to meet attendees from other areas. Early Friday morning (7:30) DLI staffers pick-up attendees at the hotel and transport them to DLI for the cook's tour of DLI's new state of the art facility and the opportunity to interface with the voice at the other end of the phone line. For many state and regional volunteer leaders this is their first opportunity to see first hand what a wonderful facility the new DLI really is and to learn about the many things DLI does, like textile testing for manufacturers, that they didn't know about. During their comprehensive tour they meet most of the staff and are briefed on the function of each department. A class was in session so they also got to hear from several students about their experience in the Advanced Drycleaning Course.

Staffers ferried the group back to the hotel (boy am I glad I don't have to commute to work in that traffic every day) for a quick lunch. Following lunch the state and regional executive directors meet with the DLI senior staff and membership personnel on a predetermined agenda of membership services, acquisition and retention items and the Joint Affiliate Agreement which spells out the responsibilities of DLI and each Affiliated Association in our Partnership. In another room, the state and regional volunteer leaders are meeting with the DLI officers, directors, district committee members and CEO Bill Fisher. The purposes of this meeting are to:
· Bring the volunteer leaders (many of whom are at their first JA meeting) up to speed on how DLI the organization, functions and how the partnership between DLI and the state a regional associations function as spelled out in the Affiliation Agreement.
· Provide the volunteer leaders with information and statistical data on the status of the joint DLI/JA efforts in membership recruitment and retention.
· Acquaint the volunteer leaders the ongoing membership marketing efforts of DLI and the Affiliate Associations, mailings and telephone calls to former and new prospective members and the 100% of New Member Dues incentive program.
· Brief volunteers on the proposed simplification of the Joint Affiliate Agreement to more clearly focus the DLI/JA partnership on membership acquisition and retention and the performance based 100% Dues Program.
· Provide volunteer leaders with the opportunity to raise question about &/or express their opinions on the relationship between the affiliate associations and DLI &/or any items on the agenda for the meeting or bring up additional topics for discussion.

Friday evening there is another group dinner at a local restaurant which provides the opportunity for informal discussion around volunteer leaders and affiliate and DLI staff as well as the opportunity to stuff yourself with more Maryland crab.

Bright and early Saturday morning the volunteer leaders and staff convene to discuss the principal agenda-the simplification of the Joint Affiliate Agreement point by point. The group is seated at large round tables and although seats are not assigned state and regional volunteer leaders and their staff seem to more or less sit together. DLI staff typically spread out across the room. The discussion is moderated by a JA Executive Director and the DLI President. This gathering has no authority to make any final decision except to adjourn. They can make recommendations and the objective is to reach consensus. Everyone can voice their opinion however each Affiliate Association and DLI has a single vote if consensus on a recommendation is not obvious or is called for by DLI or an affiliate. Thanks to the hard work done prior to the meeting by a committee appointed at last year's meeting and the final polishing done on Friday afternoon the discussion only enhanced the proposed changes to the contract which will now go out to all the affiliates and the DLI Boards for the consideration at their next meeting. The meeting ended before the noon deadline so attendees had time for good byes and an exchange of contact information with new found friends before heading to the airport or freeway and the trip home.

NCALC utilizes the Joint Affiliate Meeting to expose its volunteer leaders to DLI and volunteer leaders of other state and regional associations across the country. In the past eight years we have had more volunteer leaders in attendance than any other state or regional association. Consequently our Board of Directors are well informed and well known and well respected throughout the country. This year the NCALC delegation was led by President Gloria Cowell, Cowell Cleaners, New Bern, accompanied President-Elect Simon Vick, Vick's Cleaners, Kinston, V.P. Membership, Bayard Crumpton, Nuway Cleaners, Roxboro, V.P. Member Services, Wes Sessoms, Brock's Cleaners, Tryon, Immediate Past President & Chairman of the Trusteeship Committee Martin Young, Young Cleaners, Concord, District Director Allan Cheatham, Shallotte Cleaners, Shallotte, At Large Director, Tom Gosselin, Burnsville, retired Life Active Member and Executive Director Sto Fox, Fox Cleaners, Greensboro. NCALC Past President, and current DLI District 2 Director Mack Davis, Medlin Davis Cleaners, Raleigh and his wife Marie were also present at the meeting.

DSCA Program Update
From Dr. John Powers

The Dry-Cleaning Solvent Cleanup Act (DSCA) Program is pleased to announce the addition of new staff to the Program. Alicia Roh has accepted a full-time position as a compliance inspector working primarily in Mecklenburg County and the surrounding area. She has served in this role as a temporary employee since October 2006.

Pete Doorn has accepted the newly-created position of supervisor for the DSCA cleanup unit effective December 1. He will provide administrative and technical oversight for the six project managers who are directing work at certified DSCA sites. He will also serve as Contract Administrator for the DSCA contracts with private environmental engineering firms. Pete has over 18 years of experience with the Division of Waste Management in both the Hazardous Waste and Superfund programs. He served as a supervisor for over eight years in the Hazardous Waste Section managing technical staff that directed the cleanup of soil and groundwater at permitted hazardous waste facilities.

Nancy Dunn has accepted a position with the North Carolina Attorney General's Office as legal counsel for the DSCA Program. She previously served as an attorney for both the Division of Water Quality and Division of Land Resources, primarily working on enforcement cases.

DSCA's risk-based rules became effective on October 1. A number of certified DSCA sites have been identified as potential candidates for closure in 2008. These sites are currently undergoing final monitoring. The Program estimates that up to five sites may be closed in January-March 2008, seven sites closed in April-June and 5-10 sites closed in July-September.

As of November 15, DSCA inspectors had visited and provided outreach to 280 facilities across the state. Outreach visits will continue into 2008 and follow-up inspections will also be conducted at facilities where violations were identified to determine if the owners had made the necessary corrections. DSCA's 2008 Perc Compliance Calendar is currently being finalized and should be in the mail to cleaners by December 21. If you did not receive a 2007 calendar either by mail or through an outreach visit, please contact Eric Swope at (919) 508-8457 or Jenne Walker at (919) 508-8453 to provide contact and facility information.

October 13 Finishing Class Was a "10"
How do you get a 10 on a 0 - 5 rating scale? You knock your students off their feet with your knowledge and presentation. Student's comments tell the tale.
"I've attended several of these and I have learned more this time."
"I was delighted to be in training with her. Everything we thought we knew was wrong, Thank you."
"I learned a lot of ways to do my job better and turn out quality garments."
"I got a lot of great ideas."
"The course was very, very helpful. Apparently I was not trained correctly."
"Class was great!"
"I learned a lot."
"We would like to do this again. The class was great."

Although the students were asked to rate the instructor on a scale of 0-5, many gave Sandy Harrelson a 10. After showing the class the quality points on various garments on a large flip chart display, Sandy, who began her career in drycleaning on a press at age 17 took students to a finishing unit and showed them the proper technique to produce a quality garment efficiently. Having earned her living on a press, Sandy understands productivity as well as quality so she stresses "the most efficient way to produce a quality garment the first time (no do overs) every time."

The students and NCALC all wish to thank Medlin-Davis Cleaners for hosting this seminar in their Apex facility. Attendance exceeded expectations as 31 students were present for the course. Fortunately, Fran Sadler, Medlin Davis, Director of Training and a DLI Certified Finishing Instructor was on hand and assisted in the classroom and practical portion of the class which provided students a closer view of the hands on demonstration/performance phase of the training. Guadalupe Quesada, a bilingual (Spanish/English) inspector at Medlin Davis provided real time translation to the large contingent of Hispanic finishers in attendance. She also got a 10 from the class.

Students came from as far as Shallotte and Rock Hill, S.C. to attend the class and although they had to get-up early to make the 9 AM start no one left early to head home. In fact, lots of students were still asking questions after the class ended at 3:30 PM. Students receiving Certificates of Completion are:

Brenda Honeycutt, Plaza Dry Cleaner, Chapel Hill
Xai Yang, Springdale Cleaners, Rock Hill, SC
Chao Yang, Springdale Cleaners, Rock Hill, SC
Nhoua Yang, Springdale Cleaners, Rock Hill, SC
Chuck Williamson, Williamson Cleaners, Wilson
Eui Kim, Kim's Cleaners,Mooresville
Hortencia Isidro,Southern Laundry, Henderson
Blanca Carrillo Martinez, Southern Laundry, Henderson
Steve Lassiter, Southern Laundry, Henderson
Charisse Lassiter, Southern Laundry, Henderson
Felicala Hernandez, Southern Laundry, Henderson
Leobarda Hernandez, Southern Laundry, Henderson
Felicatas Mundo, Southern Laundry, Henderson
Teresa Mellin, Hilker's Cleaners, Raleigh
Yolanda Mellin, Hilker's Cleaners, Raleigh
Blanca Portillo, Hilker's Cleaners, Raleigh
Aurora Hernandez, Hilker's Cleaners, Raleigh
Sofia Crus, Hilker's Cleaners, Raleigh
Ora Evank, Hilker's Cleaners, Raleigh
Nuria Orellana, Hilker's Cleaners, Raleigh
Cecilla Trasillo, Medlin Davis Cleaners, Raleigh
Guadalope Quesoda, Medlin Davis Cleaners, Raleigh
Rosa Alvarenga, Medlin Davis Cleaners, Raleigh
Martha Alvarenga, Medlin Davis Cleaners, Raleigh
Maria Duran, Medlin Davis Cleaners, Raleigh
Valentina Hernandez, Medlin Davis Cleaners, Raleigh
Meredith Mills, Shallotte Cleaners, Shallotte
JoAnn Struthers, Shallotte Cleaners, Shallotte
Karla Tussy, Shallotte Cleaners, Shallotte
Jean Wigton, Shallotte Cleaners, Shallotte
Allan Cheatham, Shallotte Cleaners, Shallotte

NCALC is working with Sandra to schedule additional classes in 2008. Hopefully, she will be able to free up a date for Asheville early next year.

The Three Bs of Customer Service
DLI's poster girl and customer service guru/garment analyst Chris Allsbrooks barnstorming tour through North Carolina October 21-24 received rave reviews in Greenville, Charlotte, Asheville and Raleigh. Arriving in Raleigh Sunday morning by air, Chris took possession of Fran Sadler's car (thanks for the loan Fran) and drove to Greenville for an afternoon Seminar hosted by Bowen Cleaners. Following a night at the Hilton Inn she drove to Charlotte for a Monday evening Seminar at Holiday Cleaners. After a restful night as the guest of Cathy Richardson, Princess Cleaners she motored to Asheville where she was the overnight guest of Marvin and Robin Thomas, and preached the "gospel" at Swannanoa Cleaners Tuesday night. Wednesday morning she braved the monsoon rains and I-40 back to Raleigh for an evening engagement at Brothers Cleaners, returning to DLI early Thursday morning.

Reliable reports from meeting coordinators at each site: Rich Volk, Bowen Cleaners, Greenville, Cathy Richardson, Princess Cleaners, Charlotte, Marvin Thomas, Swannanoa Cleaners, Asheville, and Fran Sadler, Medlin Davis Cleaners, Raleigh, indicate that owner/managers as well as their employees who attended were excited and enthusiastic about Chris's perspective on Customer Service and the role of a CSR. Chris's presentation is highly interactive and energized. One owner compared her to the Energizer Bunny. She works without props i.e. no power point, not even a flip chart just Chris and a good handout to refer to later. She pulls no punches when it comes to appropriate appearance and dress at work with her-3 B's; "Boobs, belly and butt-no one wants to see them." Coupled with her rag bag of recent problem garments, Chris packs a lot of information & attitude, emphasized with humor that makes her points stick into her two hour (no break) presentation.

Students who earned a certificate of Completion and 1 AOE point were:

Greenville Seminar
Crystal Phillips, Bowen Cleaners, Greenville
Amber Phillips, Bowen Cleaners, Greenville
Tiffany Phelps, Bowen Cleaners, Greenville
Caroline Cole, Bowen Cleaners, Greenville
Stephanie Phelps, Bowen Cleaners, Greenville
Bonner Tyburski, Bowen Cleaners, Greenville
Christy Hollomon, Bowen Cleaners, Greenville
Mary Hamilton, Bowen Cleaners, Greenville
Ciara Peed, Bowen Cleaners, Greenville
Nicole Phelps, Bowen Cleaners, Greenville
Heather Winslow, Bowen Cleaners, Greenville
Torian Adams, Bowen Cleaners, Greenville
Bryan Deans, Bowen Cleaners, Greenville
Brittany Leisy, Bowen Cleaners, Greenville
Joyce Parker, Bowen Cleaners, Greenville
Dennis Adkins, Jr, Bowen Cleaners, Greenville
Denise Cry, Bowen Cleaners, Greenville
Janey Gadt, Bowen Cleaners, Greenville
Shauntae Huntington, Bowen Cleaners, Greenville
Trudy Bennett, Cowell's Cleaners, New Bern
Susie Eastwood, Cowell's Cleaners, New Bern
Johanna Gibble, Cowell's Cleaners, New Bern
Susan Thomas, Cowell's Cleaners, New Bern
Billy Whitfield, Exclusive Cleaners, Wilson
Cathy Garner, Exclusive Cleaners, Wilson
Mary Bissitti, Exclusive Cleaners, Wilson
Mike Sutton, Cleaner Look, Greenville
Chris Miles, Cleaner Look, Greenville
Simon Vick, Vick's Cleaners, Kinston
Wilma Davis, Vick's Cleaners, Kinston
Camille Monroe, Vick's Cleaners, Kinston
Jeanette Lynch, Hilker's Cleaners, Raleigh
Luzja Ramillo, Hilker's Cleaners, Raleigh
Arifa Ahmad, Hilker's Cleaners, Raleigh
Shannon Wallace, Nuway Cleaners, Roxboro
Kyle Crumpton, Nuway Cleaners, Roxboro
Linda Williams, Southern Laundry, Henderson
Irene Cash, Southern Laundry, Henderson
Charisse Lassiter, Southern Laundry, Henderson
Rebecca Mallard, Southern Laundry, Henderson
Maria Clark, Southern Laundry, Henderson

Charlotte Seminar
Jeanette Strewdury, Princess Cleaners, Charlotte
Cathleen Richardson, Princess Cleaners, Charlotte
Atilia Young, Princess Cleaners, Charlotte
Johnnie Clark, Princess Cleaners, Charlotte
Erika Blackmon, Princess Cleaners, Charlotte
Kathy McCorkle, Holiday Cleaners, Charlotte
George Houston, Holiday Cleaners, Charlotte
Loretta Sidberry, Holiday Cleaners, Charlotte
Frank Deaton, Holiday Cleaners, Charlotte
Kimberly Johnson, Dandy Cleaners, Charlotte
Sharon Jetton, Dandy Cleaners, Charlotte
Ana Martinez, Dandy Cleaners, Charlotte
Lupita Arambula, Dandy Cleaners, Charlotte
Reina Martinez, Dandy Cleaners, Charlotte
Janice Jones, Dandy Cleaners, Charlotte
Ramona Estes, Dandy Cleaners, Charlotte
Barbara Broadway, Dandy Cleaners, Charlotte
Dara Aguilar, Dandy Cleaners, Charlotte
Xai Yang, Springdale Cleaners, Rock Hill
Chao Yang, Springdale Cleaners, Rock Hill
Nhous Yang, Springdale Cleaners, Rock Hill
Kerr Varth, Springdale Cleaners, Rock Hill
Drew Ray, 2001 Cleaners, Charlotte
Geoffrey Collision, 2001 Cleaners, Charlotte
Danielle Cass, 2001 Cleaners, Charlotte
Lisa Hunt, 2001 Cleaners, Charlotte

Asheville Seminar
Lila Guajardo, American Cleaners, Canton
Celena Messer American Cleaners, Canton
Kathy Smathers, American Cleaners, Canton
Faith Albury, American Cleaners, Canton
Tom Wilson, American Cleaners, Canton
Annette Kirk, Swannanoa Cleaners, Asheville
Jason Gum, Swannanoa Cleaners, Asheville
Darcy Laughter, Swannanoa Cleaners, Asheville
Louise Melton, Swannanoa Cleaners, Asheville
Keith Kouns, Swannanoa Cleaners, Asheville
Marilyn Medford, Swannanoa Cleaners, Asheville
Grady Smith, Swannanoa Cleaners, Asheville
Crystal Shelton, Swannanoa Cleaners, Asheville
Bess Rickman, Swannanoa Cleaners, Asheville
Vicky Parrott, Swannanoa Cleaners, Asheville
Michele Hart, Swannanoa Cleaners, Asheville
Jesica Williams, Swannanoa Cleaners, Asheville
Lisa Barnett, Swannanoa Cleaners, Asheville
Christina Clark, Swannanoa Cleaners, Asheville
Michael Fitz, Swannanoa Cleaners, Asheville
Becky Israel, Swannanoa Cleaners, Asheville
Ila McDonald, Swannanoa Cleaners, Asheville
Virginia Owensby, Swannanoa Cleaners, Asheville
Elaine Williams, Swannanoa Cleaners, Asheville
James Martin, Swannanoa Cleaners, Asheville
Roy Benedict, Swannanoa Cleaners, Asheville
Courtney Shack, Miller's Fine Drycleaning, Hendersonville
Jonathan Womack, Miller's Fine Drycleaning, Hendersonville
Tiffany Ellis Miller's, Fine DrycleaninHendersonville
Caitlin Shock, Miller's Fine Drycleaning, Hendersonville,
William Wierman, Miller's Fine Drycleaning, Hendersonville
Wes Sessoms, Brock's Cleaners, Tryon
Maxine Smith, Brock's Cleaners, Tryon
Jasmine Pena, Brock's Cleaners, Tryon
Melissa Hart, Brock's Cleaners, Tryon
Karmen Jackson, Asheville Cleaners, Asheville
Anne Etters, Asheville Cleaners, Asheville
Kimberly Guthrie, Asheville Cleaners, Asheville

Raleigh Seminar
Latoya Mayes, Medlin Davis Cleaners, Raleigh
Angela Wade, Medlin Davis Cleaners, Raleigh
Robert Martin, Medlin Davis Cleaners, Raleigh
Deborah Wilson, Medlin Davis Cleaners, Raleigh
Jessica Phillips, Medlin Davis Cleaners, Raleigh
Fran Van Hall, Medlin Davis Cleaners, Raleigh
Pam Davis, Medlin Davis Cleaners, Raleigh
Ella Walker, Medlin Davis Cleaners, Raleigh
Meg Warner, Medlin Davis Cleaners, Raleigh
Cindy Warner, Medlin Davis Cleaners, Raleigh
Minnie Kinlaw, Medlin Davis Cleaners, Raleigh