Dr. John Powers Leaving DENR After 15 Years Dr. John Powers, who has overseen the North Carolina Drycleaning Solvent Cleanup Act (DSCA) Program as Head of the Special Remediation branch of the Superfund Section of the North Carolina Department of the Environment and Natural Resources (NCDENR) since November 2002, resigned his position effective August 15. After over 15 years with state government, Dr. Powers is returning to the private sector as a principle in a firm engaging in mineral exploration, (his first love). Under Dr. Powers’ leadership, milestones of the DSCA program include: • Development, promulgation, and implementation of risk-based cleanup rules. • Replaced $5,000-$25,000 deductibles with $1,000 application fee and 1%-2% co-pays, making participation more affordable for small business owners. • Allowing 1% of the DSCA Fund balance to be used to test sites suspected to be contaminated with drycleaning solvent. • Legislative extension of DSCA Program sunset to 2022. • Consolidation of enforcement authority for all environmental regulations affecting drycleaners in the DSCA Program. • Closure of program’s first 18 sites. • Assessment of the Program’s first compliance penalties. Dr. Powers has maintained excellent relations with the DSCA Stakeholders Group and NCALC and will be greatly missed by all. We wish him well in his new endeavor. We Need Your Help Both organizations were formed around the turn of the next-to-last century (i.e. 1900) by laundry men – some of whom also cleaned garments in white gasoline – in order to do together what they could not do as individuals to protect and promote their cleaning businesses. The concentration and focus of these organizations and their predecessors (e.g., American Laundry Institute, National Institute of Drycleaning, etc.) have changed many times over the last 100 years as the market for our services, fibers and fabrics, chemicals and equipment and business models have demanded. In order to remain relevant to our industry, NCALC and DLI must offer services that cleaners are willing to support through their membership and use of services. Currently, DLI and NCALC are reevaluating the services we offer members and are trying to identify additional services which would enhance the value of membership in our organizations. MEMBERS AND NON-MEMBERS, WE NEED YOU TO TELL US what additional services can we offer members which will make membership more valuable? It’s that simple. Send your answer by email, fax, snail mail, or pony express to: stofox@ncalc.org. Fax: (336) 510-3804 NCALC, 1403-A Sunset Drive, Greensboro, NC 27408 Or for a stimulating telephone discussion, call Sto Fox at (336) 549-5486. President's Message We're Here to Help You Well, here we are. It’s August, and our legislators have apparently come to some sort of consensus, and we’re still sweating through the summer. Wouldn’t it be nice if we could run our businesses like the Feds do? Not really, though. Those knuckleheads will hopefully soon figure out that baseline budgeting only works when the economy reacts as predicted. Throw them a curve ball, and everything is out the window. Small businesses such as ours know this all too well. That new piece of finishing equipment you may have been just about ready to pull the trigger on is out the window because the chiller just died. We know what to do when life throws us a changeup: analyze and react. As we anticipate the fall season, we encourage you all to do just that: analyze and react. I’m sure most of you saw the article in The Wall Street Journal (July 28, 2011), “The New Dirt on Dry Cleaners.” I’m still not sure what to think of it. Was it another hit piece or was it a press release for Proctor & Gamble? What I am sure of, though, is that it wasn’t helpful. Unfortunately, the question still remains: what are we doing about it? You can rest assured that NCALC & DLI have a multitude of resources to help you set your business apart from the rest of the crowd. Hopefully, you are aware that N.S. Farrington & Co. has become a source for recycling poly bags. Certainly you are aware that there are several alternative solvent users in North Carolina who are willing to share with you their experiences. What about attending some of our educational seminars? Do you read the DLI and NCALC publications or file 13 them? My point is that there is a wealth of information available to you, but you must put forth just a little effort to reap the rewards. Recently, a non-member was threatened with shutdown with two days’ notice from their landlord because of a vapor intrusion issue. How many more operators are going to go out of business before the uninformed majority in this industry pull their collective heads out of the sand and begin operating their businesses properly? Much like the Feds, these operators have neglected to upgrade their dry cleaning machines in the last 15 years. They fail to follow the MMP’s and then point their finger at someone else. Most of our industry’s problems are a result of the general state of the economy, but many are self inflicted as well. Programs such as poly and hanger recycling, alternative solvents, computers, and improved finishing equipment will help us do our part to revive this industry IF we analyze our market and react wisely. Sincerely, Marvin Thomas President Welcome to Our Renewing and New Members Welcome Back JOHN KIM Perfect Image Drycleaners Chapel Hill BRETT ALLAN Medlin Davis Cleaners Apex Renewing Members JAMES BADDOUR Olmsted Cleaners Pinehurst BUDDY GLOVER Wilkes Hourglass Cleaners North Wilkesboro MELINDA HOOTS Crystal Cleaners & Laundry Yadkinville TERRI LEMMOND One Hour Cleaners of Laurinburg Laurinburg HARESH MAJITHIA North Cross Dry Cleaners Huntersville GARY McPHERSON McPherson Cleaners Burlington J. L. MILLER Miller’s Laundry & Cleaners Hendersonville DAVID POWELL David’s Cleaners Winston-Salem CATHLEEN RICHARDSON Princess Cleaners Charlotte LOU ROSEN U.S. Cleaners Wilmington DENNY SHAFFER Koretizing Drycleaning & Coin Laundry Fayetteville Mark Your Calendar September 8 DSCA STAKEHOLDERS MEETING 10 a.m. Conference Room, 401 Oberlin Road, Raleigh. September 30 - October 1 NCALC BOARD AND COMMITTEE MEETINGS Renaissance Hotel, Asheville, North Carolina Friday: 5-7 pm Meet & Greet – hotel lobby bar 7:30 pm - Group dinner / order from menu separate checks at Pax Tavern Saturday: 8 a.m. till Noon – Board and Committee Meetings – hotel Noon to 6 pm – Free time to enjoy the Asheville area 6-10 pm – Cocktails and dinner separate checks at Asheville Country Club November 4-5 DLI / JOINT AFFILIATES MEETING Laurel, Maryland. Annual Conference of DLI Board and staff with state and regional associations volunteer leaders and staff. Total Concept Approach to Fabric Care Case in Point: Wetcleaning By Art Fatica Pariser Industries, Inc. In the past, the wetcleaning process has been a risky and sometimes costly endeavor for even the most knowledgeable drycleaner. The chemistry used in traditional laundering applications often proved too aggressive for servicing dry-clean only and fine washable garments. Water temperatures and pH levels were too high, cycles were too long and proper drying and finishing procedures were often misunderstood. Over time, customers who used to wear more formal business apparel were increasingly adding casual wear to their work place wardrobe. Additionally, regulations regarding solvent use, hazardous waste and environmental compliance have been ever increasing and restrictive. Some chemical manufacturing companies have recognized these issues and trends early on, and have implemented water-side chemical research to find solutions to address these changes. within this realm has led to more of a “total concept” approach in regard to fabricare, allowing company technicians to knowledgeably service and consult on a broad range of chemical requirements to the cleaning industry, including laundry, wetcleaning, drycleaning, stain removal, rug and fire restoration and boiler/cooling water treatment. Years of experience have taught us that many of today’s “fine washable” or “dry-clean only” garments contain multi-colored, vibrant dyes that are highly fugitive, and especially so in an alkaline environment. Some manufacturers utilize specialized “low pH” chemistry, which creates a slightly acidic condition in the wash liquor. This buffered, low pH environment helps to set dyes during the wetcleaning process, while preserving thread and tensile strength integrity. Additionally, since the dyes are being set during cleaning, there is the ability to wet-clean at warmer water temperatures while minimizing the chance of dye transfer or color loss. This results in improved cleaning and shorter cleaning cycles, and the empowerment of the cleaner to service a wider range of garments on the wet-side, which could not be safely accomplished in the past. For heavy soil and grease, it is sometimes beneficial to use a neutral additive to enhance soil removal in the wetcleaning process. Certain products can be applied directly to soiled areas on khakis, polo shirts, light-color cottons and linens to break down or emulsify soil before cleaning. This type of product can also be added directly into the wash wheel along with the wetcleaning detergent for darker colors, suede and leathers, to remove soil without direct application concerns. Final rinse conditioning also plays an important role in the wetcleaning process. A conditioner should do more than just soften garments. It should also eliminate static charge and re-texturize the fabric to prepare garments for the drying process. Hydrocon is one such substantive additive which effectively conditions all fabric classifications, to include gowns, suede and leather. Many drycleaners are not ready to take the plunge into full scale wetcleaning; in response, there are some products now available that offer the aforementioned chemistry to allow cleaners to safely work on the wet-side without committing to a full-scale wetcleaning system. While the number of new chemical products will be increasing to aid in cleaners’ wetcleaning tasks, there remain a number of operational components that are keys to positive results, including label checks, garment classification, and education of counter personnel and the customer. In wetcleaning, as in drycleaning, always check the care label before processing a garment you are not sure of. Many garments with “dry-clean” care labels, such as down comforters, linens and wedding gowns, can be wet-cleaned with superior results. Proper chemistry and formulas are key here. In my 22 years working in a drycleaning plant, one of the most important things I learned was proper classification. Garment type, fabric type, color and soil classification are at least as important in wetcleaning as they are in drycleaning and laundry. Understanding how fabrics give and take dye, soil, re-deposition and lint will save you time, labor and aggravation. Besides fine washables, today, casual wear is a mainstay in the corporate world. Much of the fabrics used to manufacture casual wear are labeled “wash n’ wear.” Therefore, the most common question from a customer is: Why should I bring my wash n’ wear clothes to you when I can do that at home? As drycleaners, our counter personnel need to be prepared with the correct answers. We do not simply wash garments; we professionally wet-clean and finish them. There is a real difference here. How many of your customers have access to professional chemistry and the knowledge to use it? How many of them have tensioning equipment and the experience to professionally finish those garments? Not many, I’m sure, but unless we educate our customers, they will continue to think that they can get the same results at home. A good visual aid would be to have a display of two khaki slacks in the call office: one which has been simply washed and dried, and another which has been properly wet-cleaned and finished. Along with being a visual aid, it might invite questions from your customers, allowing you to explain that we, as professional textile specialists, choose only those garments we feel would benefit most from wetcleaning. The relationship you can develop while educating these customers could be priceless. Art Fatica is product marketing director for Pariser Industries Inc. He can be contacted at (800) 370-7627ext. #405 or email at afatica@pariserchem.com. In the News NCALC was pleased to have the opportunity to have TINA NDOH, environmental engineer with the U.S. EPA in the RTP, drop by our annual convention to hear what DLI Acting CEO Mary Scalco had to say about the future of perc. Tina is in charge of the ongoing review of the PERC NESHAP at the Air Quality Office. She plans to visit operating dry cleaning plants in the area to further her knowledge of plant operations and procedures. DON’T ENCOURAGE FOLKS TO BREAK INTO YOUR STORES. Cash is tight for everyone, but don’t make the mistake of cutting off lights in the call office after you close in order to save a few bucks. A well-lit store and parking lot will discourage break-ins. Don’t forget to leave the cash register open with those things that hold the bills flat standing straight up. You might even want to turn the cash register toward the window so the potential thief can see there is no money in the drawer. Also, it doesn’t hurt to leave a radio on inside. Good music and/or talk radio just below the level to be heard clearly from outside is even better. If the thief is not sure whether there is someone inside the store, they will probably try somewhere else. Even if you don’t leave money in the store, break-ins can still be costly. Rich Volk, Bowen Cleaners in Greenville, had recent break-ins at four different locations. The total of cash lost was $150, but the total cost of repairs thus far is between $3,000-4,000. Bill Sessoms claims he bettered his age by two strokes when he shot a 79 at the Hendersonville Country Club on July 1. We take him at his word. New Benefit for Members and Their Employees from NCALC/DLI Millions of Americans must pay top dollar for their medications because they have no insurance or because they are not part of a large organization that has negotiated discount pricing for them. Many employers in the drycleaning industry are unable to provide health insurance coverage for their employees. Members of the Drycleaning & Laundry Institute can now request FREE discount prescription cards that allow members and their employees to save an average of 15% on brand-name and 55% on generic drugs at participating pharmacies. In addition, these cards are good for the entire family. There is no limit on the number of prescriptions filled and all drugs are covered by the card. Over 80% of all pharmacies nationwide participate in this program. “Prior to launching the program, we tested the cards to see how it works,” said Jon Meijer, DLI’s Membership Director. “I was very surprised by the actual savings provided by the card. We’re glad we can offer a service that will help our members provide a useful cost savings to their employees.” For more information, check out DLIonline.org or contact Jon Meijer at 800-638-2627 or jmeijer@dlionline.org. Member Matters Our heartfelt sympathy goes out to MACK DAVIS and his family in the loss of Mack’s mother, ERNESTINE WILLIAMS DAVIS, on Sunday, June 10. Mrs. Davis, 91, was well known to long-time members of NCALC as she was active in the Association for many years along with Mack’s father, John Davis, co-founder of MEDLIN-DAVIS CLEANERS. Memorial contributions may be made to Hillyer Memorial Christian Church, 718 Hillsboro Street, Raleigh, NC 27603, where Mrs. Davis was an active member for over 70 years. Condolences will reach the family at 108 George Court, Cary, NC 27511. KEVIN LAWSON, NCALC Allied Trades Representative and Vice President of TRI STATE LAUNDRY EQUIPMENT COMPANY, and the lovely LEE MISKELLY tied the knot July 19th at Silverado Resort in Napa Valley, California! NU-WAY CLEANERS in Roxboro got a nice spread in the Saturday, June 25 issue of their local newspaper, The Courier-Times, recognizing their efforts to keep polyethylene film out of the landfill by participating in N.S. Farrington & Company’s Poly Recycling Program, in cooperation with NCALC and DLI. Customers of N.S. Farrington & Co. can purchase a kit for cost ($25) which includes a cardboard receptacle for used poly, a roll of green plastic receptacle liners, a poster explaining the program, a certificate suitable for framing, and a fill-in-the-blanks press release (like the one Bayard Crumpton of Nu-Way Cleaners used to get publicity). N.S. Farrington & Co. will provide program participants with free pick-up of used poly and delivery to a recycling facility. From the Executive Director 70 I don’t know who told everybody that 2011 was the big 70 for me, but I sure received a plethora of smart aleck birthday cards – and a few sweet ones as well – from lots of wonderful friends in NCALC. The truth is that I’m not sure how I got to be 70. It seems like just the other day that I was a lot younger. My children made me take the week off and whisked me away to the beach. I had a wonderful time with my five children, two sons-in-law, seven grandkids, two surrogate kids with children and a spouse. We had blue skies, full sun, and ocean breezes all week. The beer was cold, the sand was hot, and the seafood was fresh and plentiful. Thanks to all of you for making it a great week, especially Carol who didn’t call me with a single problem. My old buddy, Captain Wayne, once told me that his secret to a happy life was a job he loved and a wife who understood him. I guess my secret is work that I love and all my wonderful friends in NCALC. Thank you for making my life so much fun! Sto Fox Dates and Locations for Upcoming Clean Shows NEW ORLEANS – Friday, June 21 through Sunday, June 23, 2013 ATLANTA – Friday, April 17 through Sunday, April 19, 2015 LAS VEGAS – Monday, June 19 through Thursday, June 22, 2017 The 2013 and 2015 dates reflect a more concise three-day format over the weekend, which should give exhibitors and attendees more bang for their buck. Poyner Spruill's Julie Hampton Named One of the Triangle Business Journal's 40 Under 40 Julie Hampton, partner at Poyner Spruill LLP, has been selected as one of the Triangle Business Journal’s 40 Under 40 award recipients. The accolade honors the region’s brightest and most dynamic up-and-comers whose leadership and talents are making a great impact on the community. Hampton began her career with Poyner Spruill in 2004, and her practice primarily focuses on contract-based litigation with an emphasis on representing general contractors, subcontractors and suppliers in construction disputes. She was named partner with the firm in January 2011. Hampton received her JD from Campbell University in 2002 and completed judicial clerkships at the North Carolina Court of Appeals and North Carolina Supreme Court prior to joining the firm. “Julie is an outstanding representation of a Triangle professional, and her dedication to the success of the firm, our clients and the community make her a valuable member of our team, and truly deserving of this recognition,” said Bo Dempster, Poyner Spruill’s managing partner. “Her active role in the community along with her leadership skills inspire others to take note and make their own positive footprint, both personally and professionally.” Her extensive community involvement and professional experience have been a true asset to the firm as she heads the Poyner Spruill’s efforts at various charitable events including the Boys & Girls Club Annual Fund Campaign and Susan G. Komen Race for the Cure. Hampton also volunteers for other charitable causes including the Junior League of Raleigh, where she serves on the Executive Committee for the organization’s A Shopping Spree! She is currently a North Carolina Graduation Project Mentor, working with a high school senior interested in pursuing a legal career. She has served as President of the North Carolina 4-H Honor Club, an organization that promotes service among current and former 4-H members. She also co-chaired the A Little Night Vision fundraising event for Prevent Blindness North Carolina. Hampton is also involved in several professional organizations, including the Wake County and North Carolina Bar Associations, and the North Carolina Association of Defense Attorneys. She serves on the Lawyers’ Professionalism and Ethics Committee for the Defense Research Institute. She is a Raleigh Chapter Member of the National Association of Women in Construction and has served on the Board of Directors as well as the Legislative Issues Committee Chair. She was appointed by the Governor to the North Carolina Locksmith Licensing Board, and served as Vice-Chair of the Board in 2010 where she worked with the public board to bring the issue of unlicensed locksmiths to the forefront. Julie can be reached at (919) 783-2819 or jhampton@poynerspruill.com. Julie also has expressed to me her disappointment in not being able to attend this year’s convention and her hope to attend next year. DLI Announces 2011-2012 Board of Directors Each year DLI’s Board of Directors holds elections in two districts to ensure a fresh perspective on the Institute and industry. Director terms last four years. Presidential terms last one year with the President becoming Chairperson of the Board at the end of that year. This year’s DLI Board of Directors lineup features: President: Charlie Smith, Village Square Cleaners, Reston, Virginia Chair: Rick Kasperbauer, Kasperbauer Cleaners, Carroll, Iowa Vice-President & District 4 Director: Jan Barlow, Jan’s Cleaners, Clio, Michigan Treasurer & District 1 Director: David Machesney, Pratt Abbott Cleaners, Westbrook, Maine District 2 Director: David Beatty, Murrysville Cleaners, Murrysville, Pennsylvania District 3 Director: Greg Myers, Southside Cleaners, Lakeland, Florida District 5 Director: Michael McKernan, Nutrend Cleaners, Omaha, Nebraska District 6 Director: Allan Johnson, III, Peerless Cleaners, Corpus Christie, Texas District 7 Director: Larry Durgin, Seville Cleaners, Tuscon, Arizona District 8 Director: Bill Casassa, Marin Cleaners, San Rafael, California International Director: Chris Tebbs, International Drycleaners Congress, Calgary, Alberta, Canada Allied Trades Director: Kenney Slatten, Western States Drycleaners & Launderer’s Association and The Kenney Slatten Training Company, Prescott, Arizona Allied Trades Director: Fred Schwarzmann, A.L. Wilson Chemical Co., Kearny, New Jersey In addition to its Board of Directors, DLI maintains a group of District Committee Members (DCMs). These volunteers help guide Board policy by providing an extra set of eyes and ears in each DLI district. DCMs learn the ins and outs of DLI’s board meeting style and often choose to become candidates in their district’s election when the present Director’s term elapses. Current DCMs: District 2 DCM: Martin Young, Young’s Cleaners, Concord, North Carolina District 3 DCM: Leland Waite, Waites Cleaners, Mobile, Alabama District 6 DCM: Keith Kocher, Comet 1 Hour Cleaners of Austin, Austin, Texas At present, DLI has several DCM positions available. Please contact Mary Scalco at 800-638-2627, or mscalco@ifi.org, or your District Director for more information on volunteering to participate in leadership with DLI.

Dr. John Powers Leaving DENR After 15 Years

Dr. John Powers, who has overseen the North Carolina Drycleaning Solvent Cleanup Act (DSCA) Program as Head of the Special Remediation branch of the Superfund Section of the North Carolina Department of the Environment and Natural Resources (NCDENR) since November 2002, resigned his position effective August 15. After over 15 years with state government, Dr. Powers is returning to the private sector as a principle in a firm engaging in mineral exploration, (his first love).

Under Dr. Powers’ leadership, milestones of the DSCA program include:

• Development, promulgation, and implementation of risk-based cleanup rules.

• Replaced $5,000-$25,000 deductibles with $1,000 application fee and 1%-2% co-pays, making participation more affordable for small business owners.

• Allowing 1% of the DSCA Fund balance to be used to test sites suspected to be contaminated with drycleaning solvent.

• Legislative extension of DSCA Program sunset to 2022.

• Consolidation of enforcement authority for all environmental regulations affecting drycleaners in the DSCA Program.

• Closure of program’s first 18 sites.

• Assessment of the Program’s first compliance penalties.

Dr. Powers has maintained excellent relations with the DSCA Stakeholders Group and NCALC and will be greatly missed by all. We wish him well in his new endeavor.

We Need Your Help

Both organizations were formed around the turn of the next-to-last century (i.e. 1900) by laundry men – some of whom also cleaned garments in white gasoline – in order to do together what they could not do as individuals to protect and promote their cleaning businesses.

The concentration and focus of these organizations and their predecessors (e.g., American Laundry Institute, National Institute of Drycleaning, etc.) have changed many times over the last 100 years as the market for our services, fibers and fabrics, chemicals and equipment and business models have demanded.

In order to remain relevant to our industry, NCALC and DLI must offer services that cleaners are willing to support through their membership and use of services. Currently, DLI and NCALC are reevaluating the services we offer members and are trying to identify additional services which would enhance the value of membership in our organizations.

MEMBERS AND NON-MEMBERS,

WE NEED YOU TO TELL US what additional services can we offer members which will make membership more valuable?

It’s that simple. Send your answer by email, fax, snail mail, or pony express to:

stofox@ncalc.org. Fax: (336) 510-3804

NCALC, 1403-A Sunset Drive, Greensboro, NC 27408

Or for a stimulating telephone discussion, call Sto Fox at (336) 549-5486.

President's Message

We're Here to Help You

Well, here we are. It’s August, and our legislators have apparently come to some sort of consensus, and we’re still sweating through the summer. Wouldn’t it be nice if we could run our businesses like the Feds do? Not really, though. Those knuckleheads will hopefully soon figure out that baseline budgeting only works when the economy reacts as predicted. Throw them a curve ball, and everything is out the window. Small businesses such as ours know this all too well. That new piece of finishing equipment you may have been just about ready to pull the trigger on is out the window because the chiller just died. We know what to do when life throws us a changeup: analyze and react.

As we anticipate the fall season, we encourage you all to do just that: analyze and react. I’m sure most of you saw the article in The Wall Street Journal (July 28, 2011), “The New Dirt on Dry Cleaners.” I’m still not sure what to think of it. Was it another hit piece or was it a press release for Proctor & Gamble? What I am sure of, though, is that it wasn’t helpful. Unfortunately, the question still remains: what are we doing about it?

You can rest assured that NCALC & DLI have a multitude of resources to help you set your business apart from the rest of the crowd. Hopefully, you are aware that N.S. Farrington & Co. has become a source for recycling poly bags. Certainly you are aware that there are several alternative solvent users in North Carolina who are willing to share with you their experiences. What about attending some of our educational seminars? Do you read the DLI and NCALC publications or file 13 them? My point is that there is a wealth of information available to you, but you must put forth just a little effort to reap the rewards.

Recently, a non-member was threatened with shutdown with two days’ notice from their landlord because of a vapor intrusion issue. How many more operators are going to go out of business before the uninformed majority in this industry pull their collective heads out of the sand and begin operating their businesses properly? Much like the Feds, these operators have neglected to upgrade their dry cleaning machines in the last 15 years. They fail to follow the MMP’s and then point their finger at someone else.

Most of our industry’s problems are a result of the general state of the economy, but many are self inflicted as well. Programs such as poly and hanger recycling, alternative solvents, computers, and improved finishing equipment will help us do our part to revive this industry IF we analyze our market and react wisely.

Sincerely,

Marvin Thomas

President

Welcome to Our Renewing and New Members

Welcome Back

JOHN KIM

Perfect Image Drycleaners

Chapel Hill

BRETT ALLAN

Medlin Davis Cleaners

Apex

Renewing Members

JAMES BADDOUR

Olmsted Cleaners

Pinehurst

BUDDY GLOVER

Wilkes Hourglass Cleaners

North Wilkesboro

MELINDA HOOTS

Crystal Cleaners & Laundry

Yadkinville

TERRI LEMMOND

One Hour Cleaners of Laurinburg

Laurinburg

HARESH MAJITHIA

North Cross Dry Cleaners

Huntersville

GARY McPHERSON

McPherson Cleaners

Burlington

J. L. MILLER

Miller’s Laundry

& Cleaners

Hendersonville

DAVID POWELL

David’s Cleaners

Winston-Salem

CATHLEEN RICHARDSON

Princess Cleaners

Charlotte

LOU ROSEN

U.S. Cleaners

Wilmington

DENNY SHAFFER

Koretizing Drycleaning & Coin Laundry

Fayetteville

Mark Your Calendar

September 8DSCA STAKEHOLDERS MEETING

10 a.m.Conference Room, 401 Oberlin Road, Raleigh.

September 30 - October 1 NCALC BOARD AND COMMITTEE MEETINGS

Renaissance Hotel, Asheville, North Carolina

Friday: 5-7 pm Meet & Greet – hotel lobby bar

7:30 pm - Group dinner / order from menu

separate checks at Pax Tavern

Saturday: 8 a.m. till Noon – Board and Committee Meetings – hotel

Noon to 6 pm – Free time to enjoy the Asheville area

6-10 pm – Cocktails and dinner

separate checks at Asheville Country Club

November 4-5DLI / JOINT AFFILIATES MEETING

Laurel, Maryland. Annual Conference of DLI Board and staff with state and regional associations volunteer leaders and staff.

Total Concept Approach to Fabric Care

Case in Point: Wetcleaning

By Art Fatica

Pariser Industries, Inc.

In the past, the wetcleaning process has been a risky and sometimes costly endeavor for even the most knowledgeable drycleaner. The chemistry used in traditional laundering applications often proved too aggressive for servicing dry-clean only and fine washable garments.

Water temperatures and pH levels were too high, cycles were too long and proper drying and finishing procedures were often misunderstood.

Over time, customers who used to wear more formal business apparel were increasingly adding casual wear to their work place wardrobe. Additionally, regulations regarding solvent use, hazardous waste and environmental compliance have been ever increasing and restrictive.

Some chemical manufacturing companies have recognized these issues and trends early on, and have implemented water-side chemical research to find solutions to address these changes.

within this realm has led to more of a “total concept” approach in regard to fabricare, allowing company technicians to knowledgeably service and consult on a broad range of chemical requirements to the cleaning industry, including laundry, wetcleaning, drycleaning, stain removal, rug and fire restoration and boiler/cooling water treatment.

Years of experience have taught us that many of today’s “fine washable” or “dry-clean only” garments contain multi-colored, vibrant dyes that are highly fugitive, and especially so in an alkaline environment. Some manufacturers utilize specialized “low pH” chemistry, which creates a slightly acidic condition in the wash liquor. This buffered, low pH environment helps to set dyes during the wetcleaning process, while preserving thread and tensile strength integrity.

Additionally, since the dyes are being set during cleaning, there is the ability to wet-clean at warmer water temperatures while minimizing the chance of dye transfer or color loss. This results in improved cleaning and shorter cleaning cycles, and the empowerment of the cleaner to service a wider range of garments on the wet-side, which could not be safely accomplished in the past.

For heavy soil and grease, it is sometimes beneficial to use a neutral additive to enhance soil removal in the wetcleaning process. Certain products can be applied directly to soiled areas on khakis, polo shirts, light-color cottons and linens to break down or emulsify soil before cleaning.

This type of product can also be added directly into the wash wheel along with the wetcleaning detergent for darker colors, suede and leathers, to remove soil without direct application concerns.

Final rinse conditioning also plays an important role in the wetcleaning process. A conditioner should do more than just soften garments. It should also eliminate static charge and re-texturize the fabric to prepare garments for the drying process. Hydrocon is one such substantive additive which effectively conditions all fabric classifications, to include gowns, suede and leather.

Many drycleaners are not ready to take the plunge into full scale wetcleaning; in response, there are some products now available that offer the aforementioned chemistry to allow cleaners to safely work on the wet-side without committing to a full-scale wetcleaning system.

While the number of new chemical products will be increasing to aid in cleaners’ wetcleaning tasks, there remain a number of operational components that are keys to positive results, including label checks, garment classification, and education of counter personnel and the customer.

In wetcleaning, as in drycleaning, always check the care label before processing a garment you are not sure of. Many garments with “dry-clean” care labels, such as down comforters, linens and wedding gowns, can be wet-cleaned with superior results. Proper chemistry and formulas are key here.

In my 22 years working in a drycleaning plant, one of the most important things I learned was proper classification. Garment type, fabric type, color and soil classification are at least as important in wetcleaning as they are in drycleaning and laundry. Understanding how fabrics give and take dye, soil, re-deposition and lint will save you time, labor and aggravation.

Besides fine washables, today, casual wear is a mainstay in the corporate world. Much of the fabrics used to manufacture casual wear are labeled “wash n’ wear.” Therefore, the most common question from a customer is: Why should I bring my wash n’ wear clothes to you when I can do that at home?

As drycleaners, our counter personnel need to be prepared with the correct answers. We do not simply wash garments; we professionally wet-clean and finish them. There is a real difference here. How many of your customers have access to professional chemistry and the knowledge to use it? How many of them have tensioning equipment and the experience to professionally finish those garments? Not many, I’m sure, but unless we educate our customers, they will continue to think that they can get the same results at home.

A good visual aid would be to have a display of two khaki slacks in the call office: one which has been simply washed and dried, and another which has been properly wet-cleaned and finished.

Along with being a visual aid, it might invite questions from your customers, allowing you to explain that we, as professional textile specialists, choose only those garments we feel would benefit most from wetcleaning. The relationship you can develop while educating these customers could be priceless.

Art Fatica is product marketing director for Pariser Industries Inc. He can be contacted at (800) 370-7627ext. #405 or email at afatica@pariserchem.com.

In the News

NCALC was pleased to have the opportunity to have TINA NDOH, environmental engineer with the U.S. EPA in the RTP, drop by our annual convention to hear what DLI Acting CEO Mary Scalco had to say about the future of perc. Tina is in charge of the ongoing review of the PERC NESHAP at the Air Quality Office. She plans to visit operating dry cleaning plants in the area to further her knowledge of plant operations and procedures.

DON’T ENCOURAGE FOLKS TO BREAK INTO YOUR STORES. Cash is tight for everyone, but don’t make the mistake of cutting off lights in the call office after you close in order to save a few bucks. A well-lit store and parking lot will discourage break-ins.

Don’t forget to leave the cash register open with those things that hold the bills flat standing straight up. You might even want to turn the cash register toward the window so the potential thief can see there is no money in the drawer. Also, it doesn’t hurt to leave a radio on inside. Good music and/or talk radio just below the level to be heard clearly from outside is even better. If the thief is not sure whether there is someone inside the store, they will probably try somewhere else.

Even if you don’t leave money in the store, break-ins can still be costly. Rich Volk, Bowen Cleaners in Greenville, had recent break-ins at four different locations. The total of cash lost was $150, but the total cost of repairs thus far is between $3,000-4,000.

Bill Sessoms claims he bettered his age by two strokes when he shot a 79 at the Hendersonville Country Club on July 1. We take him at his word.

New Benefit for Members and Their Employees from NCALC/DLI

Millions of Americans must pay top dollar for their medications because they have no insurance or because they are not part of a large organization that has negotiated discount pricing for them. Many employers in the drycleaning industry are unable to provide health insurance coverage for their employees.

Members of the Drycleaning & Laundry Institute can now request FREE discount prescription cards that allow members and their employees to save an average of 15% on brand-name and 55% on generic drugs at participating pharmacies. In addition, these cards are good for the entire family. There is no limit on the number of prescriptions filled and all drugs are covered by the card. Over 80% of all pharmacies nationwide participate in this program.

“Prior to launching the program, we tested the cards to see how it works,” said Jon Meijer, DLI’s Membership Director. “I was very surprised by the actual savings provided by the card. We’re glad we can offer a service that will help our members provide a useful cost savings to their employees.”

For more information, check out DLIonline.org or contact Jon Meijer at 800-638-2627 or jmeijer@dlionline.org.

Member Matters

Our heartfelt sympathy goes out to MACK DAVIS and his family in the loss of Mack’s mother, ERNESTINE WILLIAMS DAVIS, on Sunday, June 10. Mrs. Davis, 91, was well known to long-time members of NCALC as she was active in the Association for many years along with Mack’s father, John Davis, co-founder of MEDLIN-DAVIS CLEANERS. Memorial contributions may be made to Hillyer Memorial Christian Church, 718 Hillsboro Street, Raleigh, NC 27603, where Mrs. Davis was an active member for over 70 years. Condolences will reach the family at 108 George Court, Cary, NC 27511.

KEVIN LAWSON, NCALC Allied Trades Representative and Vice President of TRI STATE LAUNDRY EQUIPMENT COMPANY, and the lovely LEE MISKELLY tied the knot July 19th at Silverado Resort in Napa Valley, California!

NU-WAY CLEANERS in Roxboro got a nice spread in the Saturday, June 25 issue of their local newspaper, The Courier-Times, recognizing their efforts to keep polyethylene film out of the landfill by participating in N.S. Farrington & Company’s Poly Recycling Program, in cooperation with NCALC and DLI. Customers of N.S. Farrington & Co. can purchase a kit for cost ($25) which includes a cardboard receptacle for used poly, a roll of green plastic receptacle liners, a poster explaining the program, a certificate suitable for framing, and a fill-in-the-blanks press release (like the one Bayard Crumpton of Nu-Way Cleaners used to get publicity). N.S. Farrington & Co. will provide program participants with free pick-up of used poly and delivery to a recycling facility.

From the Executive Director

I don’t know who told everybody that 2011 was the big 70 for me, but I sure received a plethora of smart aleck birthday cards – and a few sweet ones as well – from lots of wonderful friends in NCALC. The truth is that I’m not sure how I got to be 70. It seems like just the other day that I was a lot younger. My children made me take the week off and whisked me away to the beach. I had a wonderful time with my five children, two sons-in-law, seven grandkids, two surrogate kids with children and a spouse. We had blue skies, full sun, and ocean breezes all week. The beer was cold, the sand was hot, and the seafood was fresh and plentiful. Thanks to all of you for making it a great week, especially Carol who didn’t call me with a single problem.

My old buddy, Captain Wayne, once told me that his secret to a happy life was a job he loved and a wife who understood him. I guess my secret is work that I love and all my wonderful friends in NCALC. Thank you for making my life so much fun!

Sto Fox

Dates and Locations for Upcoming Clean Shows

NEW ORLEANS – Friday, June 21 through Sunday, June 23, 2013

ATLANTA – Friday, April 17 through Sunday, April 19, 2015

LAS VEGAS – Monday, June 19 through Thursday, June 22, 2017

The 2013 and 2015 dates reflect a more concise three-day format over the weekend, which should give exhibitors and attendees more bang for their buck.

Poyner Spruill's Julie Hampton Named One of the Triangle Business Journal's 40 Under 40

Julie Hampton, partner at Poyner Spruill LLP, has been selected as one of the Triangle Business Journal’s 40 Under 40 award recipients. The accolade honors the region’s brightest and most dynamic up-and-comers whose leadership and talents are making a great impact on the community.

Hampton began her career with Poyner Spruill in 2004, and her practice primarily focuses on contract-based litigation with an emphasis on representing general contractors, subcontractors and suppliers in construction disputes. She was named partner with the firm in January 2011. Hampton received her JD from Campbell University in 2002 and completed judicial clerkships at the North Carolina Court of Appeals and North Carolina Supreme Court prior to joining the firm.

“Julie is an outstanding representation of a Triangle professional, and her dedication to the success of the firm, our clients and the community make her a valuable member of our team, and truly deserving of this recognition,” said Bo Dempster, Poyner Spruill’s managing partner. “Her active role in the community along with her leadership skills inspire others to take note and make their own positive footprint, both personally and professionally.”

Her extensive community involvement and professional experience have been a true asset to the firm as she heads the Poyner Spruill’s efforts at various charitable events including the Boys & Girls Club Annual Fund Campaign and Susan G. Komen Race for the Cure. Hampton also volunteers for other charitable causes including the Junior League of Raleigh, where she serves on the Executive Committee for the organization’s A Shopping Spree! She is currently a North Carolina Graduation Project Mentor, working with a high school senior interested in pursuing a legal career. She has served as President of the North Carolina 4-H Honor Club, an organization that promotes service among current and former 4-H members. She also co-chaired the A Little Night Vision fundraising event for Prevent Blindness North Carolina.

Hampton is also involved in several professional organizations, including the Wake County and North Carolina Bar Associations, and the North Carolina Association of Defense Attorneys. She serves on the Lawyers’ Professionalism and Ethics Committee for the Defense Research Institute. She is a Raleigh Chapter Member of the National Association of Women in Construction and has served on the Board of Directors as well as the Legislative Issues Committee Chair. She was appointed by the Governor to the North Carolina Locksmith Licensing Board, and served as Vice-Chair of the Board in 2010 where she worked with the public board to bring the issue of unlicensed locksmiths to the forefront.

Julie can be reached at (919) 783-2819 or jhampton@poynerspruill.com.

Julie also has expressed to me her disappointment in not being able to attend this year’s convention and her hope to attend next year.

DLI Announces 2011-2012 Board of Directors

Each year DLI’s Board of Directors holds elections in two districts to ensure a fresh perspective on the Institute and industry. Director terms last four years. Presidential terms last one year with the President becoming Chairperson of the Board at the end of that year.

This year’s DLI Board of Directors lineup features:

President: Charlie Smith, Village Square Cleaners, Reston, Virginia

Chair: Rick Kasperbauer, Kasperbauer Cleaners, Carroll, Iowa

Vice-President & District 4 Director: Jan Barlow, Jan’s Cleaners, Clio, Michigan

Treasurer & District 1 Director: David Machesney, Pratt Abbott Cleaners, Westbrook, Maine

District 2 Director: David Beatty, Murrysville Cleaners, Murrysville, Pennsylvania

District 3 Director: Greg Myers, Southside Cleaners, Lakeland, Florida

District 5 Director: Michael McKernan, Nutrend Cleaners, Omaha, Nebraska

District 6 Director: Allan Johnson, III, Peerless Cleaners, Corpus Christie, Texas

District 7 Director: Larry Durgin, Seville Cleaners, Tuscon, Arizona

District 8 Director: Bill Casassa, Marin Cleaners, San Rafael, California

International Director: Chris Tebbs, International Drycleaners Congress, Calgary, Alberta, Canada

Allied Trades Director: Kenney Slatten, Western States Drycleaners & Launderer’s Association and The Kenney Slatten Training Company, Prescott, Arizona

Allied Trades Director: Fred Schwarzmann, A.L. Wilson Chemical Co., Kearny, New Jersey

In addition to its Board of Directors, DLI maintains a group of District Committee Members (DCMs). These volunteers help guide Board policy by providing an extra set of eyes and ears in each DLI district. DCMs learn the ins and outs of DLI’s board meeting style and often choose to become candidates in their district’s election when the present Director’s term elapses.

Current DCMs:

District 2 DCM: Martin Young, Young’s Cleaners, Concord, North Carolina

District 3 DCM: Leland Waite, Waites Cleaners, Mobile, Alabama

District 6 DCM: Keith Kocher, Comet 1 Hour Cleaners of Austin, Austin, Texas

At present, DLI has several DCM positions available. Please contact Mary Scalco at 800-638-2627, or mscalco@ifi.org, or your District Director for more information on volunteering to participate in leadership with DLI.

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NCALC New Member Rewards

NEW MEMBER REWARDS

MORE THAN $2000 IN GOODS & SERVICES

IF YOU JOIN NCALC/DLI NOW

A PLANT ENVIRONMENTAL COMPLIANCE INSPECTION by Greg Icenhour, CED of Shield Engineering

A PLANT MAINTENACE CHECK-UP By Tri-State Laundry Equipment Co.

A SUPPLY INVENTORY MANAGEMENT SYSTEM from N.S. Farrington & Co.

A FULL REGISTRATION to CAROLINA CLEAN from NCALC

"QUALITY SHIRT FINISHING" IN PLANT TRAINING VIDEO OR DVD IN ENGLISH OR SPANISH from DLI

20,000 CUSTOM INVOICES AT STOCK PRICES from Liberty Pittsburgh

A STANFORD SPOTTING KIT from Fabritech

A 10% DISCOUNT ON SECONDARY CONTAINMENT TRAYS from MCF Systems

THE OPPORTUNITY TO HAVE THE SERVICES OF AN NCALC MENTOR

Access to Scholarship for DLI Resident Courses

In order to qualify as a new member you or your cleaners cannot have been a member of NCALC/DLI in the past year and you must pay your annual dues in the correct dues category in full with your membership application.

memberapp.pdf

North Carolina Association

of Launderers & Cleaners

The Source of Official Information

for NCALC

Carolina Clean

August 2011